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Shipping & Returns

Last updated 30 August 2026 · Applies to all Evora and Vivaah orders within India

Company registration is being completed. Evora’s registered entity name and GSTIN will be published here as soon as registration is finalised. Our address, contact details and grievance officer are current and correct. These terms have not yet been reviewed by a lawyer.

Where we deliver

We deliver across India. International delivery is by arrangement — write to us before ordering.

Dispatch and delivery times

In-stock gifts — dispatched within 1–7 working days, depending on stock and order size.
Personalised gifts — dispatched within 1–7 working days of artwork approval, depending on order size.
Bulk and corporate orders — timeline agreed per order and confirmed in writing.
Custom projects — quoted per project.

Larger orders sit at the longer end of that range. Delivery then takes a further 1–7 working days depending on the destination. Wedding and festival periods run longer; we will always give you the honest date rather than the optimistic one.

Charges

Delivery charges are calculated at checkout from the destination and the weight of the order, and shown before you pay. Delivery is quoted with your order.

Tracking

You receive a tracking link by email and SMS when your order is dispatched.

If nobody is there

Our courier will attempt delivery 2–3 times. After that the parcel returns to us and we will contact you to arrange redelivery. A second delivery charge may apply.

Cancellations

You can cancel before dispatch for a full refund — email us and we will confirm. Once an order has been dispatched it falls under returns below.

Personalised and custom orders cannot be cancelled once production has started, because the work cannot be resold.

Returns

If something is faulty, damaged in transit, or not what you ordered, tell us within 7 days of delivery, with photographs. We will collect it at our cost and either replace it or refund you in full.

For change-of-mind returns, unused items in original packaging may be returned within 7 days. Return shipping is at your cost and the refund excludes the original delivery charge.

We cannot accept returns of:

personalised, monogrammed or custom-made items;
food, confectionery and perishable items, unless faulty;
items returned without their original packaging.

Refunds

Refunds go back to the original payment method within 7–10 working days of us receiving the return, or of us agreeing the refund for a faulty item. Your bank may take a few days more to show it.

Damaged on arrival

If the outer box looks damaged, please photograph it before opening. It makes the courier claim straightforward and gets your replacement out faster.

Gifts sent straight to a recipient

Where a gift ships directly to someone else, we deal with you — the buyer — on any return or refund, not the recipient.